We are collecting information from our vendors and partners with updates on any potential delays of technical equipment, due to the Coronavirus situation.

Our teams are in operation on all our locations and are ready to support you through these challenging times!

Contact us at any time

Solidarity to help stop the virus

In order to stop the spread of COVID-19 and to contribute to the maintenance of necessary health and care services, we are following the guidelines and decisions of national health authorities.

  • As of March 13th we are enforcing home office for all our staff excluding business critical functions managing our warehouse and logistics operation
  • With our access to digital platforms for communication and for processing orders, we are not expecting our operations to be noticeable affected by these measures and we remain focused on delivering our service to our customers with a fully operational team
  • We are also ready to meet with our customers, but respect and fully understand any visiting restriction
  • We focus on a close dialogue with our customers to help solve any issues and provide solutions as requested

Equipment and project deliveries

For our customers, ongoing projects and upcoming orders we will maintain our offering and services as normal, to our best ability

For delivery of equipment:

  • We are in close dialog with all our vendors and will share their statements with regards to logistics and handling on this page. See here for the latest updates.
  • Our warehouse and logistics operation: this continues as normal from our side

For ongoing projects and support:

  • Our services and systems integration team is fully operational
  • Contact us for any requests you may have! We are ready to guide you in choosing the best solutions for your teams to work remotely, to maintain your level of productions as normal as possible, and for providing guidance and services to our customers

For new orders:

  • Our sales and logistics teams are fully operational, as normal
  • Contact us at sales@mediability.com for any enquires you may have. We are ready to assist you! For direct contact information to our sales team see here.

Updates from our vendors and logistics partners

We will update this list continuously as we receive updated information from our vendors and partners

Posten og Bring Norge

Oppdatering fra Posten og Bring i kundebrev:

Posten og Bring følger situasjonen rundt koronaviruset nøye og har iverksatt en rekke tiltak for å redusere smittefare. Vi er opptatt av at du som kunde og samarbeidspartner skal føle deg trygg, og at vi tar de forholdsreglene situasjonen krever.

See informasjonsbrev her.

NewTek delivery status

For any update for NewTek deliveries, please contact our sales directly at sales@mediability.com

Statement from Nevion

Hans Hasselbach Chief Commercial Officer, Nevion: 

The COVID-19 virus is creating a challenge, the like of which we have not experienced in living memory. Nonetheless, we in Nevion want to stand by you and your business during these difficult times, and intend to remain available for you as always.

For the delivery situation, our service team have put together a document (link to download it) to answer questions. For sales situations, our sales directors, pre-sales and solution architects resources are all available during this extraordinary period. Though they cannot travel they are available remotely through Skype or other remote communication tools.

Note: customers with SLA agreements will already have received the document from our Operations department.



Update via Linda Halvorsen, Office Administrator /Customer Service Northern Europe here.


How UPS is responding to the Coronavirus


See update on UPS website here.

Statement from Grass Valley

Excerpts from the Grass Valley's Business continuity plans re: Coronavirus:

Amidst the many travel and commercial restrictions that have been implemented worldwide, Grass Valley has business continuity plans in place to mitigate the impact of any service and delivery disruptions that result from the coronavirus outbreak.

See full statement from Grass Valley here: https://www.grassvalley.com/about/covid-19/

AJA delivery status

Contact us directly for any question regrading deliveries of AJA orders: sales@mediability.com


Update from IDX

Business as normal. Most orders despatched in full on the day received. Contact us directly for any question regrading deliveries of IDX orders: sales@mediability.com

Update from Harmonic

In light of the current coronavirus (COVID-19) outbreak, Harmonic wants to communicate its strong commitment to the health of our employees, customers and business partners, and to the continuity of our customers’ mission-critical services. See their website with information and FAQ here.

Statement from LiveU EMEA

Is LiveU impacted by the coronavirus (COVID-19) outbreak? Should I expect supply shortages? Which products, if any, are affected?

Firstly, we are taking every precautionary measure to protect the health and safety of our employees, following the advisory information provided by government authorities and health organizations.

Secondly, we are committed to ensuring business continuity and supporting the industry with a reliable supply chain. LiveU is a global company with global operations. Our development, support, production and customer management are spread across multiple locations worldwide. As a result, there is minimal and mitigated business risk for our customer and partners. Our exposure to China’s supply chain is limited and where a potential risk has been highlighted, measures and provisions have been taken.

We do expect longer supply lead times for our servers because they are based on third-party vendors, located in China and the vicinity. We have assigned a dedicated response team to ensure a fast response to possible scenarios and we will keep you updated on any possible developments

Paul Shepherd

LiveU Ltd.

Focus nordic

Focus Nordic warehouse and shipments status

Our distributor Focus Nordic have one of the largest warehouses in Europa for professional equipment with 100+ million products in storage. They report having a good buffer on most of their products but that some delays are occurring and should be expected into Q2.

Statement from Signiant Inc. CEO

To support the media industry during the COVID-19 pandemic, Signiant is taking the unprecedented step of offering unlimited users to Media Shuttle customers. As the virus changes work patterns across the industry, it is more vital than ever for media professionals to have the ability to work remotely and collaborate globally ⎯ the very workflows that Media Shuttle enables.

Many of our customers are adopting travel restrictions or work-from-home policies, and we want to help them support their employees and maintain business continuity. From today, March 12, 2020, through May 31, 2020 we are waiving any Media Shuttle active user overage fees that would normally result from utilization that exceeds the customer's subscription tier.

My colleagues and I are proud to serve an industry that plays such an important role in major world events, whether by providing timely news to the public or offering the welcome distraction of entertainment. We hope this small gesture will help ease the financial and operational impact of disrupted daily routines within our sector. Our thoughts are with everyone impacted by this global crisis and we look forward to a return to normal.

Equip your team to work efficiently from anywhere

The Mediability team with our dedicated vendors and partners are ready to help you with providing the solutions and technical equipment needed for building your remote production facilities and for giving your journalists and editors tools they need to work from anywhere.

With our key partners such as Grass Valley, NewTek, LiveU, Telestream, Mjoll and 7Mountains, to mention a few, we can help you choose the right solutions for your production needs.

Work from anywhere with efficient and accessible tools

Work from anywhere with efficient meeting tools

  • Meetings, chats & webinars
  • Creating news stories and collaborate
  • Finding the videos and images they need and manage their content

Learn more here.

Getting started with Live Streaming

  • All-you-need live streaming bundles
  • Go live from anywhere
  • Choose the right cameras and accessories
  • Stream live with a NDI setup
  • Maximise your live coverage

Learn more here.

Let your journalists and editors work efficiently from anywhere

  • Work from anywhere with access to complete toolboxes from your web browser
  • Create your stories, collaborate & collect Resources
  • Find the videos and images you need and manage your content

Learn more here.

Contact us

Contact us:
+47 482 81 000 (NO)
+46 (0)8 564 85 330 (SE)
+45 33 60 50 60 (DK)

Support- and servicedesk: support@mediability.com